Humanitarian reform

Humanitarian reform projects tend to focus at the response-wide level, tracking feedback across a whole response to examine how humanitarian action is faring from the community perspective. This feeds into humanitarian planning by coordinators, workshops with implementers, and global advocacy.

What we are doing

We help crisis-affected people share their feedback with the humanitarian community with a regularly updated set of benchmarks that tell aid providers, coordinators, governments, and donors how affected people view actions undertaken on their behalf. We provide statistically sound means of tracking performance over time against indicators linked to humanitarian response plans, identifying trends, barriers, and clear pathways to improvement.

With support from our partners and donors, we are currently working at the response-wide level in Afghanistan, Bangladesh, Burkina Faso, Chad, the Central African Republic, the Democratic Republic of the Congo, and Ukraine and surrounding countries.