Putting people first
in humanitarian operations

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Ground Truth Solutions

We help aid providers understand the views of people affected by crisis in order to increase accountability and improve programme quality.

We offer feedback solutions for:


Field perspectives on the Grand Bargain

As part of a far reaching effort to reform the humanitarian system, Ground Truth Solutions is working with the OECD secretariat to track the way people affected by humanitarian crisis experience aid. The focus is on the changes agreed by signatories to the Grand Bargain at the World Humanitarian Summit in 2016. The views of humanitarian field staff are also included in the research.


Systematic feedback from Rohingya and host communities in Bangladesh

We are collecting feedback from Rohingya communities and from field staff in international and national organisations. GTS surveys are combined with capacity development efforts to ensure that humanitarian programmes are informed by and adapt to the views of affected people.


An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solutions' performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We are currently tracking these indicators at regular intervals in our project together with the CHS Alliance.


Participation Revolution gains ground

The Participation Revolution is a lofty way to describe the Grand Bargain’s call to provide people affected by crisis and disasters with a seat at the decision-makers’ table.


Improving user journeys for humanitarian cash transfers

As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.


Closing the feedback loop: what is the value of perception surveys?

Closing the feedback loop is notoriously challenging, as the UNHCR’s Innovation Service rightly concludes in a recent post. That is why at Ground Truth Solutions, we have made it our mission to help aid agencies do better and use feedback from affected people to improve the relevance and quality of aid