Themes /
Accountability in action
Our Accountability in Action portfolio supports organisations, or groups of organisations, in the design and implementation of feedback and accountability systems.
Photo: ECHO
Accountability to affected people is not a solo act, nor is it a problem that can be solved by even the most well-meaning coordinators. All the policies in the world won’t work without implementers making them happen. We moved away from the not-quite-right term ‘capacity building’ last year in favour of Accountability in Action (AiA), to describe our work supporting agencies or coalitions to improve systems for collecting and/or responding to feedback.
What we are doing
We have been working with agencies, and groups of agencies, since our inception. We focus on incorporating better dialogue and facilitation into our country programmes, in line with our strategy. We conduct training for humanitarian agencies big and small, most recently in Burkina Faso, Uganda, Afghanistan, the Central African Republic and Chad, and over the years, have drastically increased the number of workshops with humanitarian actors based on our data.
Supporting local efforts
As first responders and implementers of humanitarian projects, national NGOs are often the primary receivers of feedback and complaints from aid recipients. However, much of this feedback is informal and received on an ad-hoc basis and NGOs rarely have the tools or resources to collect and act on it systematically. Therefore, we work with local organisations and national governments to help strengthen systems to systematically listen and respond to the views of crisis-affected people.
Contact
Kai Hopkins
Senior Programme Manager
Our Accountability in Action projects
Latest accountability in action publications
