Putting people first in humanitarian operations
Ground Truth Solutions
We help aid providers understand the views of people affected by crisis in order to increase accountability and improve programme quality.
We offer feedback solutions for:
ProjectField perspectives on the Grand Bargain
The OECD secretariat commissioned Ground Truth Solutions to track first-hand how people affected by humanitarian crises – as well as field staff implementing humanitarian programmes – perceive the reforms spelled out in the Grand Bargain.
OpinionAbuse, complaints and the trust deficit
A crisis of confidence has engulfed the humanitarian aid sector since revelations earlier this year of international staff in Haiti hiring sex workers after the 2010 earthquake.
ProjectSystematic feedback from Rohingya communities in Bangladesh
We are collecting feedback from Rohingya communities and from field staff in international and national organisations. GTS surveys are combined with capacity development efforts to ensure that humanitarian programmes are informed by and adapt to the views of affected people.
ProjectAn accountable humanitarian response in Chad
The Humanitarian Country Team in Chad has agreed to include Ground Truth Solutions' performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We are currently tracking these indicators at regular intervals in our project together with the CHS Alliance.
OpinionDear aid workers around the world
This World Humanitarian Day provides a welcome opportunity to highlight a consistent and positive trend we are seeing in nearly all our surveys: when asked about their experience with aid workers, most people tell us they are treated with respect by aid providers.
ReportImproving user journeys for humanitarian cash transfers
As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.