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Trumanitarian podcast: The customer is King

In this episode Lars Peter Nissen talks to Nick van Praag of Ground Truth Solutions about whether or not the customer is yet king in humanitarian action.

Polls are not a substitute for dialogue with your constituents: what can we learn from the US elections?

How do we distinguish between two very different forms of public inquiry – election polls and surveys of affected people in humanitarian crises? Can we learn lessons from one to inform the other? How do we safeguard against wild...

10 things we’ve learned about tracking perceptions

Perception surveys are all the rage and no humanitarian crisis is complete without teams of enumerators asking questions about how affected people see things. But if perception surveys are to serve a useful purpose, they should respect 10 essential...

Accountability to affected people is not a solo act

Slow progress on accountability to affected people is a stain on all humanitarian actors. We have always maintained that greater accountability to affected people can help drive more effective and inclusive humanitarian action. But the monkey needs to be...

COVID-19: Listening will mean life or death to millions

As the pandemic takes root in some of the most under-served and vulnerable communities on earth, a response informed by their own perspective is vital if the current crisis is not to become a catastrophe.

Building and busting trust in humanitarian action

Aid cannot succeed without the trust of everyone involved, argues Hugo Slim, head of policy at the International Committee of the Red Cross. But what does trust in humanitarian action really mean, and how can we do a better...

Six ways donors can speed up the Participation Revolution

Because donors have a lot of clout in the humanitarian space, they can tip the balance in promoting change. One area where they can push the reform agenda further is ensuring that people hit by disaster have a say...

Strengthening humanitarian accountability in Chad

Six people were killed and dozens injured when riots broke out in a camp hosting South Sudanese refugees in the Ouaddaï province of eastern Chad in October 2018. What can humanitarian organisations learn from such cases?

Responsible data management: balancing utility with risks

One of the core principles of humanitarian action is to Do No Harm (DNH). In the context of humanitarian data this principle can be applied in two ways, an exclusive focus on risk minimization on the one hand, and...

Time to act on what affected people tell us about humanitarian hotlines

In the wake of last month’s Cyclone Idai in Mozambique, many relief agencies rushed to set-up hotlines, offering affected people a direct link to those tasked with assisting them. Trying to capture the concerns and suggestions of affected communities...

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