Humanitarian responses

We help affected populations share feedback with the humanitarian community in a particular country or “response” and tell aid providers how they see the actions undertaken on their behalf. We communicate this feedback from affected people to managers and donors with a regularly updated set of benchmarks. Where possible, we link the views of affected people to the goals of the country humanitarian response plan against which individual agencies or sectors can measure and, importantly, adjust their performance.

Strengthening accountability to affected populations in Central African Republic

In face of the grave humanitarian crisis in the Central African Republic (CAR), Ground Truth Solutions (GTS) is providing affected communities with opportunities to express their feedback on the on-going humanitarian response.

Project status: Ongoing

Systematic feedback from Rohingya and host communities in Bangladesh

We are providing Rohingya communities in Bangladesh with a way to give systematic feedback to aid providers. To make sure that the views of affected communities inform humanitarian programming, we combine these efforts with training for aid providers.

Project status: Ongoing

An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to give people affected by the crisis more of a say in the Humanitarian Response Plan for 2018. We provide affected people with a way to share feedback on the response in a systematic way in this joint project with the CHS Alliance.

Project status: Ongoing

Improving user journeys for humanitarian cash transfers

As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.

Project status: Completed

Hurricane response and recovery in the Caribbean

In September 2017, the H2H Network was approached by the United Kingdom’s Department for International Development (DFID) to support the humanitarian response to Hurricanes Irma and Maria in the Caribbean. As part of the network, Ground Truth Solutions was specifically tasked to collect and measure the views of affected communities on the response and recovery efforts in Dominica and in Antigua and Barbuda.

Project status: Completed

Perceptions of refugees, IDPs, and asylum seekers on the move

As part of the Mixed Migration Platform (MMP), we surveyed over 4,000 refugees, internally displaced persons, and asylum seekers in Iraq, Lebanon, Turkey, Greece, and Austria in the course of 2017.

Project status: Completed

Post-earthquake feedback in Nepal

After the devastating earthquakes in April and May 2015, we operated as part of the Inter-Agency Common Feedback Project, a common effort to track perceptions and push for better communication with affected communities. Partnering with two local NGOs (Accountability Lab and LIG), Ground Truth Solutions’ role was to provide the government of Nepal and aid agencies with real-time feedback from affected people, and recommendations based on that feedback. Having designed and implemented the community perception surveys, and analysed and...

Project status: Completed

Aftermath of floods in Pakistan: views of affected people

In 2010 and 2011 Pakistan was hit by floods, which left one-fifth of Pakistan’s total land area under water. According to government data the floods directly affected about 20 million people – mostly destruction of property, livelihoods and infrastructure. Three years later many people remained severely affected. This was when Ground Truth Solutions began to work with its partners Mercy Corps and the National Rural Support Programme in the Sindh Province of Pakistan.

Project status: Completed

Monitoring the Ebola response in Sierra Leone

Ground Truth Solutions’ project in Sierra Leone, funded by DFID, aimed to provide Ebola programme managers of different organisations with a regular flow of data on the perceptions of field staff and the general population.

Project status: Completed

Relief and recovery feedback in Haiti

After the January 2010 earthquake in Haiti, governments from around the world committed significant amounts of money to support the country’s relief and recovery efforts. Despite the growing emphasis on transparency and accountability, the Haiti relief programme faced many challenges in this area. The aim of this first pilot project implemented by Ground Truth Solutions was to test our methodology in the context of three different programmes designed to relocate people still in camps and help integrate them into...

Project status: Completed