Project • Completed

Feedback mechanisms for refugees and asylum seekers

We partnered with the International Federation of Red Cross (IFRC) to gauge the perceptions of refugees and migrants in Italy and Austria. In addition to tracking the perceptions of refugees availing of the family reunification services in Austria, we gathered feedback from staff members and volunteers to further facilitate internal transparency. Together with the IFRC, we developed a handbook and training package to be used by staff in the future. 

You can find more information about Ground Truth Solutions' collaboration with the International Red Cross Red Crescent Movement here.


Handbook: How to Establish and Manage a Systematic Community Feedback Mechanism