Our approach

Ground Truth Solutions works with and for people affected by humanitarian crises, to understand how they experience the efforts undertaken on their behalf, and to help them influence aid provision. Our main methodology is rooted in two traditions of inquiry: participatory development thinking, combined with the business world’s emphasis on customer satisfaction. We examine how affected people see the relevance and fairness of the support they receive, whether they know what to expect, how to seek recourse and if they feel safe. We also want to know if people feel able to take control of their lives and whether they trust and respect those providing aid.

To learn more, we discuss these issues with affected people in focus groups and in interviews with individuals. We also triangulate what people tell us with factual information collected by aid agencies as part of their regular programme monitoring. We engage with affected people regularly and systematically, to understand important trends in their views. Then we feed back what we learn to aid providers and policymakers, to increase accountability and improve programme quality.  Our surveys of field workers and the local partners of international agencies provide additional insight for humanitarian managers and donors trying to make sense of and respond to the way things look on the ground.

Systematic feedback from Rohingya and host communities in Bangladesh

We are providing Rohingya communities in Bangladesh with a way to give systematic feedback to aid providers. To make sure that the views of affected communities inform humanitarian programming, we combine these efforts with training for aid providers.

Project status: Ongoing

Assessing the humanitarian data landscape

Ground Truth Solutions and Publish What You Fund are conducting research to understand the information needs of humanitarian actors and the challenges they face accessing it. By focusing on national aid providers, international NGOs, governments, and UN agencies in Iraq and Bangladesh, this project will provide recommendations on how to change open data to make it more useful and accessible to humanitarian responders.

Project status: Ongoing

Third-party monitoring in northern Nigeria

Ground Truth Solutions is working with IMPACT Initiatives and Girl Effect Nigeria to carry out Third Party Monitoring of DFID aid delivery in north-eastern Nigeria. Our goal is to provide people affected by the crisis in Nigeria with an independent mechanism to assess the services provided.

Project status: Ongoing

Feedback from migrants in transit in Burkina Faso and Niger

We are developing a feedback mechanism to help the affected population share their opinion about services received under the British Red Cross's Action for Migration: Route Based Assistance Programme.

Project status: Ongoing

Field perspectives on the Grand Bargain

As part of a far reaching effort to reform the humanitarian system, Ground Truth Solutions is working with the OECD secretariat to give people affected by humanitarian crisis more of a say in assessing progress. The focus is on the changes agreed by signatories to the Grand Bargain at the World Humanitarian Summit in 2016. The views of humanitarian field staff are also included in the research.

Project status: Ongoing

Reducing the risks of abuse of power by financial service providers

This project provides affected people in Cameroon and the Democratic Republic of the Congo (DRC) who receive cash assistance with a way to assess the risks of such programming, and the mitigation measures put in place.

Project status: Completed

An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to give people affected by the crisis more of a say in the Humanitarian Response Plan for 2018. We provide affected people with a way to share feedback on the response in a systematic way in this joint project with the CHS Alliance.

Project status: Ongoing

Community engagement in the South Pacific

The overarching aim of this one-year project is to assist local and regional organisations in Fiji and Vanuatu to effectively communicate with communities and engage with them more efficiently by ensuring that feedback is central to preparedness measures and response programming.

Project status: Ongoing

Improving user journeys for humanitarian cash transfers

As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.

Project status: Completed

Affected people’s perceptions of cash programming in Chad

Ground Truth Solutions has partnered with the World Food Programme in Chad to assess affected people's perceptions of the current cash programmes, while also complementing on-going monitoring efforts.

Project status: Completed

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