Our approach

Ground Truth Solutions works with and for people affected by humanitarian crises, to understand how they experience the efforts undertaken on their behalf, and to help them influence aid provision. Our main methodology is rooted in two traditions of inquiry: participatory development thinking, combined with the business world’s emphasis on customer satisfaction. We examine how affected people see the relevance and fairness of the support they receive, whether they know what to expect, how to seek recourse and if they feel safe. We also want to know if people feel able to take control of their lives and whether they trust and respect those providing aid.

To learn more, we discuss these issues with affected people in focus groups and in interviews with individuals. We also triangulate what people tell us with factual information collected by aid agencies as part of their regular programme monitoring. We engage with affected people regularly and systematically, to understand important trends in their views. Then we feed back what we learn to aid providers and policymakers, to increase accountability and improve programme quality.  Our surveys of field workers and the local partners of international agencies provide additional insight for humanitarian managers and donors trying to make sense of and respond to the way things look on the ground.

Humanitarian reform

As part of a far reaching effort to reform the humanitarian system, Ground Truth Solutions is working in several countries to give people affected by humanitarian crisis more of a say in the planning and monitoring of humanitarian responses.

Project status: Ongoing

Strengthening accountability to affected people in the Central African Republic

In face of the grave humanitarian crisis in the Central African Republic (CAR), Ground Truth Solutions (GTS) is providing affected communities with opportunities to express their feedback on the on-going humanitarian response.

Project status: Ongoing

Supporting the integration of refugees and asylum seekers in the Balkans

Ground Truth Solutions is supporting the capacity development of the Croatian and Bulgarian Red Cross National Societies to proactively solicit feedback from refugees and asylum seekers with the aim of improving their service provision.

Project status: Ongoing

Humanitarian Voice Index

The Humanitarian Voice Index is a database that combines the data from all of Ground Truth Solutions’ major perceptual surveys since 2017. We use this data to analyse the state and trajectory of the humanitarian system from the perspective of affected people.

Project status: Ongoing

Feedback from migrants in transit in Burkina Faso and Niger

We developed a feedback mechanism to help the affected population share their opinion about services received under the British Red Cross's Action for Migration: Route Based Assistance Programme.

Project status: Completed

Systematic feedback from Rohingya and host communities in Bangladesh

We are providing Rohingya communities in Bangladesh with a way to give systematic feedback to aid providers. To make sure that the views of affected communities inform humanitarian programming, we combine these efforts with training for aid providers.

Project status: Ongoing

Assessing the humanitarian data landscape

Ground Truth Solutions and Publish What You Fund are conducting research to understand the information needs of humanitarian actors and the challenges they face accessing it. By focusing on national aid providers, international NGOs, governments, and UN agencies in Iraq and Bangladesh, this project will provide recommendations on how to change open data to make it more useful and accessible to humanitarian responders.

Project status: Ongoing

Third-party monitoring in northern Nigeria

Ground Truth Solutions is working with IMPACT Initiatives and Girl Effect Nigeria to carry out Third Party Monitoring of DFID aid delivery in north-eastern Nigeria. Our goal is to provide people affected by the crisis in Nigeria with an independent mechanism to assess the services provided.

Project status: Ongoing

Field perspectives on the Grand Bargain

As part of a far reaching effort to reform the humanitarian system, Ground Truth Solutions worked with the OECD secretariat to give people affected by humanitarian crisis more of a say in assessing progress. The focus was on the changes agreed by signatories to the Grand Bargain at the World Humanitarian Summit in 2016. The views of humanitarian field staff were also included in the research.

Project status: Completed

Reducing the risks of abuse of power by financial service providers

This project provided affected people in Cameroon and the Democratic Republic of the Congo (DRC) who receive cash assistance with a way to assess the risks of such programming, and the mitigation measures put in place.

Project status: Completed

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