Our approach

Ground Truth Solutions works with and for people affected by humanitarian crises, to understand how they experience the quality and effectiveness of aid provision, and to help them influence the efforts undertaken on their behalf. Our main research methodology is rooted in two traditions of inquiry: participatory development thinking, combined with the business world’s emphasis on customer satisfaction. We examine how affected people see the relevance and fairness of the support they receive, whether they know what to expect, how to seek recourse and if they feel safe. We also want to know if people feel able to take control of their lives and whether they trust and respect those providing aid.

To learn more, we discuss these issues with affected people in focus groups and in interviews with individuals. We also triangulate what people tell us with factual information collected by aid agencies as part of their regular programme monitoring. We engage with affected people regularly and systematically, to understand important trends in their views. Then we feed back findings from our work to aid providers and policymakers, to increase accountability and improve programme quality. Our surveys of field workers and the local partners of international agencies provide additional insight for humanitarian managers and donors trying to make sense of and respond to the way things look on the ground.

Amplifying affected people’s views of the humanitarian and COVID-19 responses in Burkina Faso

We are collecting feedback from internally displaced people and host community members in Burkina Faso regarding their views of the humanitarian aid they receive and their opinions on the current COVID-19 response.

Project status: Ongoing

Community leaders’ perceptions on COVID-19 in Uganda

In Uganda, we are talking to South Sudanese and Congolese community leaders in refugee settlements across 10 regions, to capture their insight on communities’ information access, behaviours, trust and the economic impact of COVID-19.

Project status: Ongoing

Collecting citizens and community actors’ perceptions on COVID-19 in CAR

In the Central African Republic (CAR), Ground Truth Solutions is working with UNICEF on the implementation of surveys gauging the perceptions of affected communities, humanitarian staff and other key actors on the on-going humanitarian response to COVID-19.

Project status: Ongoing

Mapping the user journeys of Syrian refugees receiving multi-purpose cash in Lebanon

In close collaboration with CAMEALEON and the World Food Programme, this project sets out to understand the experience of multi-purpose cash recipients from beginning to end. A human-centred design approach sheds light on factors like demographic characteristics, vulnerabilities, and points of interaction or “touchpoints” that enhance or frustrate recipients’ experiences.

Project status: Ongoing

Perceptions on a pandemic inside Syria

We have partnered with the Humanitarian Needs Assessment Programme (HNAP) to hear how conflict-affected individuals inside Syria perceive the COVID-19 pandemic and response.

Project status: Ongoing

Collecting community perceptions on COVID-19 in Iraq

In partnership with the UNOPS Iraq Information Centre (IIC), Ground Truth Solutions is collecting community perceptions data on the COVID-19 pandemic that will feed into the ongoing humanitarian response.

Project status: Ongoing

Strengthening accountability to affected people in the Central African Republic

In face of the grave humanitarian crisis in the Central African Republic (CAR), Ground Truth Solutions (GTS) is providing affected communities with opportunities to express their feedback on the on-going humanitarian response.

Project status: Ongoing

Understanding the impact of COVID-19 on Cash and Voucher Assistance

We are working with key global actors such as CaLP and CashCap and in-country actors in CAR, Nigeria and Somalia to understand the wider impacts of COVID-19 on cash and voucher assistance, and their approaches to the current crisis.

Project status: Ongoing

Developing a feedback mechanism to inform COVID-19 response plans in Lebanon and Zimbabwe

Ground Truth Solutions, in partnership with the British Red Cross (BRC), is providing remote support to the Lebanese Red Cross Society (LRCS) and Zimbabwe Red Cross Society (ZRCS) to put in place mechanisms to tap public perceptions about COVID 19.

Project status: Ongoing

Citizens perceptions around COVID-19 in Somalia

In Somalia, we are conducting country-wide telephone surveys with internally displaced people, people in need, and Somali citizens. We are asking questions about information access, behaviours, trust, and the economic impact of COVID-19 every six weeks in order to collect trend data, triangulated with information from other actors, to inform the ongoing response.

Project status: Ongoing

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