Project • Ongoing

Mapping the user journeys of Syrian refugees receiving multi-purpose cash in Lebanon

The Cash Monitoring, Evaluation, Accountability and Learning Organizational Network (CAMEALEON) is part of a ground-breaking donor-agency collaboration to deliver multi-purpose cash (MPC) assistance to severely vulnerable Syrian refugees in Lebanon. In line with CAMEALEON’s mandate to conduct independent research and analysis on the World Food Programme’s (WFP) MPC response, Ground Truth Solutions is mapping the lived experiences or “user journeys” of Syrian refugees in Lebanon receiving MPC from WFP.

In close collaboration with CAMEALEON and WFP, this project sets out to understand the experience of MPC assistance from beginning to end. A human-centred design approach sheds light on factors like demographic characteristics, vulnerabilities, and points of interaction or “touchpoints” that enhance or frustrate recipients’ experiences. Ultimately, the findings from this project will help cash and voucher assistance (CVA) providers improve the experiences of MPC for different types of recipients.

In addition to user journey interviews, Ground Truth Solutions will also host an inception and co-creation workshop with CVA actors in Lebanon to validate research objectives and methodologies, as well as build a shared understanding of various perspectives, experiences, and insights provided by interviewees.

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