Building and busting trust in humanitarian action
The Zaartari episode came to mind when we were asked to prepare a background paper on the drivers of trust in humanitarian action for last December’s International Conference of the Red Cross / Red Crescent. My colleagues Emma Pritchard and Louise Maranda found some clues in interviews conducted with 7,000 people across seven countries in Ground Truth Solutions’ Humanitarian Voice Index.
When affected people were asked whether they trusted aid providers to act in their best interests, the response was positive. Across our multi-country sample, some 70 percent of respondents consistently said they trusted aid providers (see Fig. 1).