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Abuse, complaints and the trust deficit

A crisis of confidence has engulfed the humanitarian aid sector since revelations earlier this year of international staff in Haiti hiring sex workers after the 2010 earthquake.

Dear aid workers around the world

This World Humanitarian Day provides a welcome opportunity to highlight a consistent and positive trend we are seeing in nearly all our surveys: when asked about their experience with aid workers, most people tell us they are treated with...

Tools for localisation: steady flow of humanitarian aid coupled with knowhow to use it

With the debate grinding on about how to give local and national humanitarian actors more funding and a bigger role, we wanted to discover what’s working and what’s not in their relations with the international intermediary organisations that provide...

Can cash transfers unleash the participation revolution?

Cash transfers and community participation are often twinned as the load bearing pillars of humanitarian reform. But is cash the participation driver it is cracked up to be? Progress towards the Participation Revolution, a goal of the Grand Bargain...

When humanitarian trust is lost

The Oxfam scandal over allegations of sexual exploitation by its staff in Haiti demonstrates the importance of listening to how people hit by crisis view aid and those who provide it. But is the sector doing enough to allow...

Should I stay or should I go?

We surveyed more than 4,000 refugees and migrants in Iraq, Lebanon, Turkey, as well as Austria. Now would be a good time to learn from such feedback and address frustrations before they fester.

Integration in Austria: how far have we come?

Austria’s Ute Bock, who sadly passed away last week at the age of 75, was a pioneer in supporting integration of refugees and asylum seekers in Vienna. Her legacy reminds us that integration is not a one-way street.

How to make perceptions of NGOs in Afghanistan better

After years of operating in remote control, aid agencies should track the views of aid recipients (and non-recipients) more systematically, and should act on what they find.

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