Putting people first in humanitarian operations

Ground Truth Solutions

We help aid providers understand the views of people affected by crisis in order to increase accountability and improve programme quality.

We offer feedback solutions for:


Improving user journeys for humanitarian cash transfers

As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.


Closing the feedback loop: what is the value of perception surveys?

Closing the feedback loop is notoriously challenging, as the UNHCR’s Innovation Service rightly concludes in a recent post. That is why at Ground Truth Solutions, we have made it our mission to help aid agencies do better and use feedback from affected people to improve the relevance and quality of aid


Spare a thought for Bob Geldof this Christmas

So if you want to criticise Bob, go ahead. As far as I am concerned, his singing, his hair, and even his irritating personality are all fair game. But don't criticise him for his direct, no-nonsense straight talking. The humanitarian space needs more of it, not less.


Field perspectives on the Grand Bargain

The OECD secretariat commissioned Ground Truth Solutions to track first-hand how people affected by humanitarian crises – as well as field staff implementing humanitarian programmes – perceive the reforms spelled out in the Grand Bargain.


Abuse, complaints and the trust deficit

A crisis of confidence has engulfed the humanitarian aid sector since revelations earlier this year of international staff in Haiti hiring sex workers after the 2010 earthquake.


Systematic feedback from Rohingya communities in Bangladesh

We are collecting feedback from Rohingya communities and from field staff in international and national organisations. GTS surveys are combined with capacity development efforts to ensure that humanitarian programmes are informed by and adapt to the views of affected people.