Putting people first
in humanitarian operations

Ground Truth Solutions

We help aid providers understand the views of people affected by crisis in order to increase accountability and improve programme quality.

We offer feedback solutions for:


Tracking the Grand Bargain from a field perspective

The OECD secretariat commissioned Ground Truth Solutions to track first-hand how people affected by humanitarian crises – as well as field staff implementing humanitarian programmes – perceive the reforms spelled out in the Grand Bargain.


Monitoring the hurricane response in the Caribbean

In September 2017, the H2H Network was approached by the United Kingdom’s Department for International Development (DFID) to support the humanitarian response to Hurricanes Irma and Maria in the Caribbean. As part of the network, Ground Truth Solutions was specifically tasked to collect and measure the views of affected communities on the response and recovery efforts in Dominica and Antigua and Barbuda.


Community engagement in the South Pacific

The overarching aim of this one-year project is to assist local and regional organisations in Fiji and Vanuatu to effectively communicate with communities and engage with them more efficiently by ensuring that feedback is central to preparedness measures and response programming.


Can cash transfers unleash the participation revolution?

Cash transfers and community participation are often twinned as the load bearing pillars of humanitarian reform. But is cash the participation driver it is cracked up to be? Progress towards the Participation Revolution, a goal of the Grand Bargain struck at the 2016 World Humanitarian Summit, is modest.


When humanitarian trust is lost

The Oxfam scandal over allegations of sexual exploitation by its staff in Haiti demonstrates the importance of listening to how people hit by crisis view aid and those who provide it. But is the sector doing enough to allow truly independent feedback?


Should I stay or should I go?

We surveyed more than 4,000 refugees and migrants in Iraq, Lebanon, Turkey, as well as Austria. Now would be a good time to learn from such feedback and address frustrations before they fester.