Putting people first in humanitarian operations

Ground Truth Solutions

We help aid providers understand the views of people affected by crisis in order to increase accountability and improve programme quality.

We offer feedback solutions for:

Opinion

Abuse, complaints and the trust deficit

A crisis of confidence has engulfed the humanitarian aid sector since revelations earlier this year of international staff in Haiti hiring sex workers after the 2010 earthquake.

ReportProject

Systematic feedback from Rohingya communities in Bangladesh

We are collecting feedback from Rohingya communities and from field staff in international and national organisations. GTS surveys are combined with capacity development efforts to ensure that humanitarian programmes are informed by and adapt to the views of affected people.

Project

An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solutions' performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We are currently tracking these indicators at regular intervals in our project together with the CHS Alliance.

Opinion

Dear aid workers around the world

This World Humanitarian Day provides a welcome opportunity to highlight a consistent and positive trend we are seeing in nearly all our surveys: when asked about their experience with aid workers, most people tell us they are treated with respect by aid providers.

Report

Improving user journeys for humanitarian cash transfers

As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.

Opinion

Tools for localisation: steady flow of humanitarian aid coupled with knowhow to use it

With the debate grinding on about how to give local and national humanitarian actors more funding and a bigger role, we wanted to discover what’s working and what’s not in their relations with the international intermediary organisations that provide them funds and marching orders.