Putting people first
in humanitarian operations

Ground Truth Solutions

We provide humanitarian actors with direct feedback from people affected by crisis. We amplify the voices of refugees, internally displaced people, and victims of natural disasters and conflict. In addition, we systematically collect perceptions of aid agency field staff and local partner organisations.

We offer feedback solutions for:


When humanitarian trust is lost

The Oxfam scandal over allegations of sexual exploitation by its staff in Haiti demonstrates the importance of listening to how people hit by crisis view aid and those who provide it. But is the sector doing enough to allow truly independent feedback?


Should I stay or should I go?

We surveyed more than 4,000 refugees and migrants in Iraq, Lebanon, Turkey, as well as Austria. Now would be a good time to learn from such feedback and address frustrations before they fester.


Humanitarian Voice Index

Ground Truth Solutions is currently developing the Humanitarian Voice Index (HVI), a global database and advocacy platform intended to inform stakeholders within and beyond the humanitarian system about the views of affected people. The project is funded by the Conrad Hilton Foundation.


Strengthening the response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solution’s performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We will be tracking these indicators at regular intervals over the next months, in our project together with the CHS Alliance.


After Hurricane Irma, how has the response in the Caribbean progressed?

'If a hurricane hit Dominica now, I do not want to think about it', said one participant in our focus groups in Dominica and Antigua. Recent surveys seem to confirm that lives have not improved since the Hurricane Maria.


Perceptions of NGOs in Afghanistan are not great. Here is how to make it better

After years of operating in remote control, aid agencies should track the views of aid recipients (and non-recipients) more systematically, and should act on what they find.