Response-wide

In our response-wide work, we offer the whole humanitarian community in a particular country or ‘response’ a sense of how affected people see the actions undertaken on their behalf. We provide managers and donors with a regularly updated set of benchmarks linked to the goals of the country humanitarian response plan against which individual agencies or sectors can measure and, importantly, adjust their performance.

Monitoring the hurricane response in the Caribbean

In September 2017, the H2H Network was approached by the United Kingdom’s Department for International Development (DFID) to support the humanitarian response to Hurricanes Irma and Maria in the Caribbean. As part of the network, Ground Truth Solutions was specifically tasked to collect and measure the views of affected communities on the response and recovery efforts in Dominica and Antigua and Barbuda.

Project status: Completed

Systematic feedback from Rohingya communities in Bangladesh

We will collect feedback from Rohingya communities and from field staff in international and national organisations. Standardised GTS surveys will be combined with capacity development efforts to ensure that humanitarian programmes are informed by and can adapt to the views and priorities of the affected people.

Project status: Ongoing

Strengthening the response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solution’s performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We will be tracking these indicators at regular intervals over the next months, in our project together with the CHS Alliance.

Project status: Ongoing

Improving user journeys for humanitarian cash transfers

Humanitarian agencies today are increasingly delivering cash to affected people. The variety of systems and mechanisms used to transfer money is growing. From digital payment systems like mobile money accounts, prepaid or smart cards, and electronic vouchers, to more traditional methods of delivering funds through agents, informal networks, or over the counter - there is still much to be learned about how well these systems are able to meet recipients’ needs and satisfy their preferences.

Project status: Ongoing

Tracking perceptions of people on the move

As part of the Mixed Migration Platform (MMP), we surveyed over 4,000 refugees, internally displaced persons, and asylum seekers in Iraq, Lebanon, Turkey, Greece, and Austria in the course of 2017.

Project status: Completed

Tracking perceptions for better communication in Nepal

After the devastating earthquakes in April and May 2015, we operated as part of the Inter-Agency Common Feedback Project, a common effort to track perceptions and push for better communication with affected communities. Partnering with two local NGOs (Accountability Lab and LIG), Ground Truth’s role was to provide the government of Nepal and aid agencies with real-time feedback from affected people, and recommendations based on that feedback. Having designed and implemented the community perception surveys, and analysed and reported...

Project status: Completed

Gauging perceptions after floods in Pakistan

In 2010 and 2011 Pakistan was hit by floods, which left one-fifth of Pakistan’s total land area under water. According to government data the floods directly affected about 20 million people – mostly destruction of property, livelihoods and infrastructure. Three years later many people remained severely affected. This was when Ground Truth Solutions began to work with its partners Mercy Corps and the National Rural Support Programme in the Sindh Province of Pakistan.

Project status: Completed

Monitoring the Ebola response in Sierra Leone

Ground Truth Solutions’ project in Sierra Leone, funded by DFID, aimed to provide Ebola programme managers of different organisations with a regular flow of data on the perceptions of field staff and the general population.

Project status: Completed

Acting on feedback after the earthquake in Haiti

After the January 2010 earthquake in Haiti, governments from around the world committed significant amounts of money to support the country’s relief and recovery efforts. Despite the growing emphasis on transparency and accountability, the Haiti relief programme faced many challenges in this area. The aim of this first pilot project implemented by Ground Truth Solutions was to test our methodology in the context of three different programs designed to relocate people still in camps and help integrate them into...

Project status: Completed