Humanitarian responses

We help affected populations share feedback with the humanitarian community in a particular country or “response” and tell aid providers how they see the actions undertaken on their behalf. We communicate this feedback from affected people to managers and donors with a regularly updated set of benchmarks. Where possible, we link the views of affected people to the goals of the country humanitarian response plan against which individual agencies or sectors can measure and, importantly, adjust their performance.

Mapping the user journeys of Syrian refugees receiving multi-purpose cash in Lebanon

In close collaboration with CAMEALEON and the World Food Programme, this project sets out to understand the experience of multi-purpose cash recipients from beginning to end. A human-centred design approach sheds light on factors like demographic characteristics, vulnerabilities, and points of interaction or “touchpoints” that enhance or frustrate recipients’ experiences.

Project status: Ongoing

Perceptions on a pandemic inside Syria

We have partnered with the Humanitarian Needs Assessment Programme (HNAP) to hear how conflict-affected individuals inside Syria perceive the COVID-19 pandemic and response.

Project status: Ongoing

Strengthening accountability to affected people in the Central African Republic

In face of the grave humanitarian crisis in the Central African Republic (CAR), Ground Truth Solutions (GTS) is providing affected communities with opportunities to express their feedback on the on-going humanitarian response.

Project status: Ongoing

Collecting citizens and community actors’ perceptions on COVID-19 in CAR

In the Central African Republic (CAR), Ground Truth Solutions is working with UNICEF on the implementation of surveys gauging the perceptions of affected communities, humanitarian staff and other key actors on the on-going humanitarian response to COVID-19.

Project status: Ongoing

Understanding the impact of COVID-19 on Cash and Voucher Assistance

We are working with key global actors such as CaLP and CashCap and in-country actors in CAR, Nigeria and Somalia to understand the wider impacts of COVID-19 on cash and voucher assistance, and their approaches to the current crisis.

Project status: Ongoing

Citizens perceptions around COVID-19 in Somalia

In Somalia, we are conducting country-wide telephone surveys with internally displaced people, people in need, and Somali citizens. We are asking questions about information access, behaviours, trust, and the economic impact of COVID-19 every six weeks in order to collect trend data, triangulated with information from other actors, to inform the ongoing response.

Project status: Ongoing

Amplifying Burkinabés’ views of the humanitarian and COVID-19 responses

We are collecting feedback from internally displaced people and host community members in Burkina Faso regarding their views of the humanitarian aid they receive and their opinions on the current COVID-19 response.

Project status: Ongoing

Humanitarian reform

As part of a far reaching effort to reform the humanitarian system, Ground Truth Solutions is working in several countries to give people affected by humanitarian crisis more of a say in the planning and monitoring of humanitarian responses.

Project status: Ongoing

Systematic feedback from Rohingya and host communities in Bangladesh

We are providing Rohingya communities in Bangladesh with a way to give systematic feedback to aid providers. To make sure that the views of affected communities inform humanitarian programming, we combine these efforts with training for aid providers.

Project status: Ongoing

An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to give people affected by the crisis more of a say in the Humanitarian Response Plan for 2018. We provide affected people with a way to share feedback on the response in a systematic way in this joint project with the CHS Alliance.

Project status: Ongoing

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