Individual aid agencies

When we work with individual agencies we use the Constituent Voice™ methodology, which was developed by Keystone Accountability and adapted by Ground Truth Solutions to the humanitarian space. This emphasises the importance of continuous tracking of peoples' perceptions but does not consider the stream of feedback as an end in itself. Rather, it is the basis for dialogue with the communities that are the focus of humanitarian action, probing what lies behind the headline survey findings and identifying solutions with the affected population themselves.

Developing a framework for accountability in South Sudan

Ground Truth Solutions will develop an accountability framework for the International Organisation of Migration (IOM) and the Shelter Cluster in South Sudan. The framework is intended to facilitate consistent and meaningful engagement with communities and people affected by crisis, contributing to more transparent and adaptive programming.

Project status: Ongoing

Strengthening community engagement in Afghanistan and the Philippines

Ground Truth is partnering with the International Committee of the Red Cross (ICRC) to track and understand the perceptions of people who receive assistance, as well as the larger communities affected by crisis. The collaboration was launched in early 2017 with a focus on the Philippines and Afghanistan.

Project status: Ongoing

Providing client feedback for better livelihoods in Kenya

Building Incomes and Leveraging Livelihoods for Youth (BILLY) is an International Rescue Committee (IRC) initiative to improve the lives of urban refugees and vulnerable Kenyans in Nairobi’s informal settlements. It aims to improve employability and increase income-earning potential through interventions that develop useful skills.

Project status: Ongoing

Developing feedback mechanisms for refugees and asylum seekers

We partnered with the International Federation of Red Cross (IFRC) to gauge the perceptions of refugees and migrants in Italy and Austria. In addition to tracking the perceptions of refugees availing of the family reunification services in Austria, we gathered feedback from staff members and volunteers to further facilitate internal transparency. Together with the IFRC, we developed a handbook and training package to be used by staff in the future.

Project status: Completed

Improving refugee counselling through direct feedback

Ground Truth Solutions partnered with Projekt Verein Integrationshaus to provide them with the tools to collect direct feedback from their clients: refugees and asylum seekers in Vienna. The organization offers counselling to help shape the future of refugees and asylum seekers, whether in terms of housing, education, employment, psychological support or integration more generally.

Project status: Completed

Listening to the voices of displaced people in Ukraine

In 2014, Ground Truth Solutions partnered with Ukraine’s Prime Minister Office to obtain regular feedback on the perceptions of the thousands of internally displaced people who fled fighting in eastern provinces at the time and were facing precarious living conditions.

Project status: Completed

Amplifying the voices of unaccompanied minors in Greece

The refugee crisis has left numerous unaccompanied and separated minors at high risk of abuse, trafficking, violence, and exploitation. DFID's Refugee Children Fund for Europe was a one-year project to improve care and protection of unaccompanied children in Greece and the Balkans.

Project status: Completed

The Client Voice and Choice Initiative 

To meet the strategic commitment of becoming more responsive to people affected by conflict and disaster around the world, the International Rescue Committee launched the Client Voice and Choice Initiative in April 2015. The IRC partnered with Ground Truth Solutions to help it to improve programming and business practices by bringing client perspectives more systematically into decision-making calculations.

Project status: Completed