Project • Ongoing

Systematic feedback from Rohingya communities in Bangladesh

Source: Getty Images


The recent influx of Rohingya refugees arriving in Cox’s Bazar, Bangladesh, is straining local capacity and the international humanitarian response. While aid agencies are working hard to translate general objectives related to community engagement into practice, progress so far has been insufficient. With the monsoon and cyclone season approaching, regular updates on refugees’ concerns and their situation are needed to guide the humanitarian response.

Project aim

Ground Truth Solutions is developing an accountability framework for the Rohingya humanitarian crisis. The project is funded by the Swiss Agency for Development and Cooperation (SDC) and the Department for International Development (DFID) in cooperation with the Organisation for Economic Co-operation and Development (OECD) secretariat. Our work in Cox’s Bazar includes feedback collection from Rohingya communities and from field staff in international and national aid organisations.

The cross-sectoral survey tools look at how, overall, humanitarian programmes are responding to the needs of affected people. Questions are linked to the objectives of the Joint Response Plan (JRP) and commitments set out in the Core Humanitarian Standard (CHS).

Ground Truth Solutions collaborates closely with the International Federation of the Red Cross (IFRC) and the Bangladesh Red Crescent Society (BDRCS), alongside other local and international organisations involved in the response. Standardised GTS surveys will are combined with broader capacity development efforts to ensure that humanitarian programmes are informed by and can adapt to the views, perceptions, and priorities of the affected people. Local organisations can then continue to provide response-wide feedback services in the future.

In this project, we aim to ensure that the humanitarian response is more effective because:

  • Humanitarian programmes are adapted to continuous feedback from refugees and informed by two-way communication between responders and affected people.
  • National and international actors better understand the evolving needs on the ground and are better equipped to respond to them.
  • Local responders are better equipped to collect and analyse feedback from refugees to deliver effective humanitarian interventions.


Round 1 (July 2018)

Rohingya bulletins:

Needs and services

Feedback and trust

Safety and outlook

Round 2 (October 2018)

Rohingya bulletins:

Needs and services

Feedback and relationships

Safety and outlook