Project • Ongoing

Systematic feedback from Rohingya and host communities in Bangladesh

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In late August 2017 the international humanitarian community launched a massive emergency operation in Bangladesh to come to the aid of hundreds of thousands of Rohingya refugees crossing over the border from Myanmar’s Rakhine State. With numbers increasing and tensions rising with the local community, regular updates on refugees’ and host community concerns and their situation are needed to guide the humanitarian response.

Project aim

Ground Truth Solutions has developed an accountability framework for the Rohingya humanitarian crisis. The project is funded by the Swiss Agency for Development and Cooperation (SDC) and the Department for International Development (DFID) in cooperation with the Organisation for Economic Co-operation and Development (OECD) secretariat. Our work in Cox’s Bazar includes feedback collection from Rohingya and host communities.

The cross-sectoral survey tools look at how, overall, humanitarian programmes are responding to the needs of affected people and host communities. Questions are linked to the objectives of the Joint Response Plan (JRP) and commitments set out in the Core Humanitarian Standard (CHS).

Ground Truth Solutions collaborates closely with the International Federation of the Red Cross (IFRC) and the Bangladesh Red Crescent Society (BDRCS), alongside other local and international organisations involved in the response. Standardised GTS surveys are combined with broader capacity development efforts to ensure that humanitarian programmes are informed by and can adapt to the views, perceptions, and priorities of the affected people. Local organisations can then continue to provide response-wide feedback services in the future.

In this project, we aim to ensure that the humanitarian response is more effective because:

  • Humanitarian programmes are adapted to continuous feedback from Rohingya and host communities and informed by two-way communication between responders and affected people.
  • National and international actors better understand the evolving needs on the ground and are better equipped to respond to them.
  • Local responders are better equipped to collect and analyse feedback from refugees to deliver effective humanitarian interventions.


Round 1 (Data collection: July 2018)

Rohingya bulletins:

Needs and services

Feedback and trust

Safety and outlook

Round 2 (Data collection: October 2018)

Rohingya bulletins:

Needs and services

Feedback and relationships

Safety and outlook

Host community bulletin:

Needs and outlook

Rohingya and host community bulletin:

Social cohesion

Tracking the Grand Bargain commitments

Humanitarian staff survey