Project • Completed
Developing sustainable feedback mechanisms for refugees and asylum seekers
We partnered with the International Federation of Red Cross (IFRC) to gauge the perceptions of refugees and migrants in Italy and Austria. In addition to tracking the perceptions of refugees availing of the family reunification services in Austria, we gathered feedback from staff members and volunteers to further facilitate internal transparency. Together with the IFRC, we developed a handbook and training package to be used by staff in the future.