DanChurch Aid (DCA) and Save the Children:
Listen Learn Act Project

As part of the Listen Learn Act project funded by European Union Humanitarian Aid (ECHO) with DanChurchAid and Save the Children Denmark, Ground Truth is looking to measure and improve compliance with the Core Humanitarian Standard (CHS) through the eyes of affected people. The CHS sets out nine commitments that all humanitarian organisations should adhere to. The project is being piloted in four different countries: Nepal, Mali, Ethiopia and Lebanon.

In Lebanon, the Listen Learn Act team is working with Save the Children, CARE International, Association Najdeh and Kayany, who are all working in different ways with the Syrian refugee population. Save the Children is providing basic shelter settlements in the Bekaa valley, near the Syrian border. CARE International is offering community training and urban regeneration for host communities in Tripoli, in Northern Lebanon. Association Najdeh is working on protection and counselling support services in the Shatila refugee camp, while Kayany runs non-formal schools and provides educational programmes to young Syrians in the Bekaa valley.

Ground Truth designed individual feedback mechanisms to collect regular feedback from the constituents of the respective projects, which centre around the CHS commitments. Questions include the timelines of the various services provided, the involvement of constituents in programme delivery and the extent to which constituents are treated with respect and dignity. Data collection began in May 2016. The project was completed in February 2017. 

Project Partners

OECD Field Survey and Analysis Project

During the 2016 World Humanitarian Summit, leading donors and aid providers agreed to the Grand Bargain, a shared commitment to better serve people in need. Ground Truth Solutions is partnering with the OECD secretariat to track the way people affected by humanitarian crises experience reforms set out in the Grand Bargain. By surveying people in a select group of humanitarian contexts, the goal is to gauge the impact of the commitments in the bargain from the perspective of the affected people.

The first pilot was launched in Lebanon in November 2016, and will be extended to an additional five other countries in 2017. Targeted countries represent a diverse set of humanitarian contexts, ranging from natural disasters and conflict-related crises to emergencies and protracted settings. Ground Truth Solutions is gathering data from affected people as well as frontline workers in order to provide insight on whether and how reforms set out in the bargain promote more effective and responsive aid.

Ground Truth is using a set of tailored questions to track perceptions on key dimensions of humanitarian performance. These dimensions include the relevance, timeliness and effectiveness of services, the relationship between aid providers and crisis-affected people, their sense of empowerment, and the outcomes of humanitarian action. Ground Truth’s Constituent Voice™ methodology will provide a framework to establish a baseline of beneficiary perspectives.  The results of the surveys will be shared across the humanitarian sector.

Project Partners

Mixed Migration Platform (MMP)

Ground Truth Solutions is one of the seven NGOs that have jointly launched a mixed migration platform to deliver research, analysis and policy recommendations for a better understanding of mixed migration patterns in the Middle East and Europe and to enhance the protection of, and information available to, people on the move. The Mixed Migration Platform (MMP), funded by the UK’s Department for International Development and the Swiss agency for Development and Cooperation, is an initiative that aims to provide quality information and protection-sensitive analysis to improve decision-making, both for people on the move through the Middle East and Europe, as well as for host governments and humanitarian organisations who are involved in the response. 

Ground Truth Solutions’ contribution to the platform will be the collection and analysis of feedback about the perceptions of people in different stages of displacement (borderlands, transit countries and countries of final destination). Lebanon is one of five countries in which Ground Truth will conduct surveys over the course of this project. The surveys will target people’s experience as refugees, asylum seekers or migrants and focus on their perceptions of the assistance they receive from humanitarian agencies. Surveys will target distinct groups of displaced people: Syrian refugees, Palestine refugees from Lebanon, and Palestine refugees from Syria. The data collection will happen across all five geographical regions in Lebanon.

Data will be collected both through surveys that will be administered over two rounds and through in-depth qualitative research. All findings will be shared locally and across the region to those working at all levels of the response. 

The first round of data collection was conducted in March/April 2017. The report can be found under downloads or here.

Project Partners


MMP – Refugee Survey