International Rescue Committee (IRC):
Client Voice and Choice Initiative
Under the Client Voice and Choice (CVC) initiative, IRC has partnered with Ground Truth to explore ways to more systematically capture and bring client perspectives into its programming. The initiative is piloted in four different countries: South Sudan, Syria, Kenya, and Greece.
In Greece, Ground Truth has designed a mechanism to collect regular feedback from the clients of both the IRC WASH and Protection programmes across four camps in the North. The survey focuses on questions like access to services, the quality of those services and if they are treatment with respect & dignity.
The first round of data collection took place in July 2016, with subsequent rounds conducted in September and November of the same year.