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International Rescue Committee

Partnering under the Client Voice and Choice Initiative

 

To meet the strategic commitment of becoming more responsive to clients – people affected by conflict and disaster around the world – the International Rescue Committee (IRC) launched the Client Voice and Choice Initiative (CVC) in April 2015. Under this initiative funded by DFID, the IRC has partnered with GT to help it to improve programming and business practices by bringing client perspectives more systematically into decision-making calculations.

The CVC initiative is piloted in four different countries and humanitarian settings: South Sudan, Syria, Kenya, and Greece. In each of these countries, IRC and GT are establishing a mechanism to regularly collect and respond to feedback from clients about IRC’s 

Close analysis of key issues on how the listening process and the collected data are used to course correct as well as IRC staff’s feedback on their experience, alongside perceived improvements in programme responsiveness by clients themselves, will all contribute to project learning. The intent is to capture learning from the pilots to inform the CVC’s initiative’s recommendations on how the IRC may further and better embed client responsive practices into its programming. Relevant learning will be shared across the humanitarian sector.


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