Tracking the perceptions of refugees
Ground Truth Solutions partnered with Projekt Verein Integrationshaus to provide them with the tools to collect direct feedback from their clients: refugees and asylum seekers in Vienna. The organization offers counselling to help shape the future of refugees and asylum seekers, whether in terms of housing, education, employment, psychological support or integration more generally. The objective of the project was for the Projekt Verein Integrationshaus to better understand the needs of their clients and the general satisfaction with the services provided. Ground Truth Solutions undertook this project on a pro bono basis.
Survey questions on services provided by the Integrationshaus tracked perceptions on the following issues: relevance of the services provided and fair access to services, access and usefulness of information provided, trust in the organization and the respect with which they are treated by staff.
The surveys were translated into the main languages of the clients at the Integrationshaus, including Arabic, Dari/Farsi, Somali and Russian. Data collection was completed in December 2016. Ground Truth Solutions provided the Integrationshaus with analysis and final report of the survey data. Additionally, posters with key findings in all languages of the survey were shared with the Integrationshaus to communicate the results back to the clients of the organisation.