Our approach

Ground Truth Solutions looks at how people affected by humanitarian crises experience the efforts undertaken on their behalf. Our methodology is rooted in two traditions of inquiry: participatory development thinking, combined with the business world’s emphasis on customer satisfaction. We examine how affected people see the relevance and fairness of the support they receive, whether they know what to expect, how to seek recourse and if they feel safe. We also want to know if people feel able to take control of their lives and whether they trust and respect those providing aid. To avoid burdening respondents with long questionnaires, we ask relatively few questions. We do this regularly, to understand important trends in the data.

To learn more, we follow up with focus groups and interviews with individuals. We also triangulate our perceptual data with factual information collected by agencies as part of their regular programme monitoring. Our surveys of field workers and the local partners of international agencies provide additional insight for humanitarian managers and donors trying to make sense and respond to the way things look on the ground.

Developing a framework for accountability in South Sudan

Ground Truth Solutions will develop an accountability framework for the International Organisation of Migration (IOM) and the Shelter Cluster in South Sudan. The framework is intended to facilitate consistent and meaningful engagement with communities and people affected by crisis, contributing to more transparent and adaptive programming.

Project status: Ongoing

Humanitarian Voice Index

Ground Truth Solutions is currently developing the Humanitarian Voice Index (HVI), a global database and advocacy platform intended to inform stakeholders within and beyond the humanitarian system about the views of affected people. The project is funded by the Conrad Hilton Foundation.

Project status: Ongoing

Strengthening the response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solution’s performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We will be tracking these indicators at regular intervals over the next months, in our project together with the CHS Alliance.

Project status: Ongoing

Monitoring the hurricane response in the Caribbean

In September 2017, the H2H Network was approached by the United Kingdom’s Department for International Development (DFID) to support the humanitarian response to Hurricanes Irma and Maria in the Caribbean. As part of the network, Ground Truth Solutions was specifically tasked to collect and measure the views of affected communities on the response and recovery efforts in Dominica and Antigua and Barbuda.

Project status: Ongoing

Improving user journeys for humanitarian cash transfers

Humanitarian agencies today are increasingly delivering cash to affected people. The variety of systems and mechanisms used to transfer money is growing. From digital payment systems like mobile money accounts, prepaid or smart cards, and electronic vouchers, to more traditional methods of delivering funds through agents, informal networks, or over the counter - there is still much to be learned about how well these systems are able to meet recipients’ needs and satisfy their preferences.

Project status: Ongoing

Cash Barometer

The potential of cash transfer programming has been demonstrated many times over. But how does the humanitarian “cash revolution” present itself to its intended beneficiaries? What concerns do affected people have, and how can their perspectives help inform a more effective roll-out of cash-based assistance? To find out, we partnered with the Cash Learning Partnership (CaLP) to launch the Cash Barometer.

Project status: Ongoing

Strengthening community engagement in Afghanistan and the Philippines

Ground Truth is partnering with the International Committee of the Red Cross (ICRC) to track and understand the perceptions of people who receive assistance, as well as the larger communities affected by crisis. The collaboration was launched in early 2017 with a focus on the Philippines and Afghanistan.

Project status: Ongoing

Tracking the Grand Bargain from a field perspective

The OECD secretariat commissioned Ground Truth Solutions to track first-hand how people affected by humanitarian crises – as well as field staff implementing humanitarian programmes – perceive the reforms spelled out in the Grand Bargain.

Project status: Ongoing

Providing client feedback for better livelihoods in Kenya

Building Incomes and Leveraging Livelihoods for Youth (BILLY) is an International Rescue Committee (IRC) initiative to improve the lives of urban refugees and vulnerable Kenyans in Nairobi’s informal settlements. It aims to improve employability and increase income-earning potential through interventions that develop useful skills.

Project status: Ongoing

Developing feedback mechanisms for refugees and asylum seekers

We partnered with the International Federation of Red Cross (IFRC) to gauge the perceptions of refugees and migrants in Italy and Austria. In addition to tracking the perceptions of refugees availing of the family reunification services in Austria, we gathered feedback from staff members and volunteers to further facilitate internal transparency. Together with the IFRC, we developed a handbook and training package to be used by staff in the future.

Project status: Completed

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