Our approach

Ground Truth Solutions looks at how people affected by humanitarian crises experience the efforts undertaken on their behalf. Our methodology is rooted in two traditions of inquiry: participatory development thinking, combined with the business world’s emphasis on customer satisfaction. We examine how affected people see the relevance and fairness of the support they receive, whether they know what to expect, how to seek recourse and if they feel safe. We also want to know if people feel able to take control of their lives and whether they trust and respect those providing aid. To avoid burdening respondents with long questionnaires, we ask relatively few questions. We do this regularly, to understand important trends in the data.

To learn more, we follow up with focus groups and interviews with individuals. We also triangulate our perceptual data with factual information collected by agencies as part of their regular programme monitoring. Our surveys of field workers and the local partners of international agencies provide additional insight for humanitarian managers and donors trying to make sense and respond to the way things look on the ground.

Field perspectives on the Grand Bargain

The OECD secretariat commissioned Ground Truth Solutions to track first-hand how people affected by humanitarian crises – as well as field staff implementing humanitarian programmes – perceive the reforms spelled out in the Grand Bargain.

Project status: Ongoing

Community engagement in the South Pacific

The overarching aim of this one-year project is to assist local and regional organisations in Fiji and Vanuatu to effectively communicate with communities and engage with them more efficiently by ensuring that feedback is central to preparedness measures and response programming.

Project status: Ongoing

Systematic feedback from Rohingya communities in Bangladesh

We will collect feedback from Rohingya communities and from field staff in international and national organisations. Standardised GTS surveys will be combined with capacity development efforts to ensure that humanitarian programmes are informed by and can adapt to the views and priorities of the affected people.

Project status: Ongoing

Accountability-framework in South Sudan

Ground Truth Solutions is working with the IOM to develop an accountability framework for the Shelter Cluster in South Sudan to facilitate meaningful engagement with affected communities. The aim is to make humanitarian programming more transparent and adaptive.

Project status: Completed

Humanitarian Voice Index

Ground Truth Solutions is currently developing the Humanitarian Voice Index (HVI), a global database and advocacy platform intended to inform stakeholders within and beyond the humanitarian system about the views of affected people. The project is funded by the Conrad Hilton Foundation.

Project status: Ongoing

An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solutions' performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We will be tracking these indicators at regular intervals over the next months, in our project together with the CHS Alliance.

Project status: Ongoing

Improving user journeys for humanitarian cash transfers

Humanitarian agencies today are increasingly delivering cash to affected people. The variety of systems and mechanisms used to transfer money is growing. From digital payment systems like mobile money accounts, prepaid or smart cards, and electronic vouchers, to more traditional methods of delivering funds through agents, informal networks, or over the counter - there is still much to be learned about how well these systems are able to meet recipients’ needs and satisfy their preferences.

Project status: Ongoing

Cash Barometer

The potential of cash transfer programming has been demonstrated many times over. But how does the humanitarian “cash revolution” present itself to its intended beneficiaries? What concerns do affected people have, and how can their perspectives help inform a more effective roll-out of cash-based assistance? To find out, we partnered with the Cash Learning Partnership (CaLP) to launch the Cash Barometer.

Project status: Ongoing

ICRC community engagement in Afghanistan and the Philippines

Ground Truth Solutions is partnering with the International Committee of the Red Cross (ICRC) to track and understand the perceptions of people who receive assistance, as well as the larger communities affected by crisis. The collaboration was launched in early 2017 with a focus on the Philippines and Afghanistan.

Project status: Ongoing

Client feedback for better livelihoods in Kenya

Ground Truth Solutions partnered with the IRC in Kenya to provide the project team of the Building Incomes and Leveraging Livelihoods for Youth (BILLY) initiative with the tools to collect direct feedback from potential and current clients to optimise the services they offer.

Project status: Ongoing

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