Our approach

Ground Truth Solutions looks at how people affected by humanitarian crises experience the efforts undertaken on their behalf. Our methodology is rooted in two traditions of inquiry: participatory development thinking, combined with the business world’s emphasis on customer satisfaction. We examine how affected people see the relevance and fairness of the support they receive, whether they know what to expect, how to seek recourse and if they feel safe. We also want to know if people feel able to take control of their lives and whether they trust and respect those providing aid. To avoid burdening respondents with long questionnaires, we ask relatively few questions. We do this regularly, to understand important trends in the data.

To learn more, we follow up with focus groups and interviews with individuals. We also triangulate our perceptual data with factual information collected by agencies as part of their regular programme monitoring. Our surveys of field workers and the local partners of international agencies provide additional insight for humanitarian managers and donors trying to make sense and respond to the way things look on the ground.

Improving user journeys for humanitarian cash transfers

As humanitarian agencies today are increasingly delivering cash to affected people, we work toward a better understanding of how well different traditional and digital delivery mechanisms are able to meet recipients’ needs and satisfy their preferences.

Project status: Completed

Affected people’s perceptions of cash programming in Chad

Ground Truth Solutions has partnered with the World Food Programme in Chad to assess affected people's perceptions of the current cash programmes, while also complementing on-going monitoring efforts.

Project status: Ongoing

Monitoring the adaptive safety nets system in Chad

Ground Truth Solutions has partnered with the World Bank and the government of Chad to monitor perceptions of the relevance and effectiveness of cash transfers made under the Safety Nets Project.

Project status: Ongoing

Field perspectives on the Grand Bargain

The OECD secretariat commissioned Ground Truth Solutions to track first-hand how people affected by humanitarian crises – as well as field staff implementing humanitarian programmes – perceive the reforms spelled out in the Grand Bargain.

Project status: Ongoing

Systematic feedback from Rohingya communities in Bangladesh

We are collecting feedback from Rohingya communities and from field staff in international and national organisations. GTS surveys are combined with capacity development efforts to ensure that humanitarian programmes are informed by and adapt to the views of affected people.

Project status: Ongoing

An accountable humanitarian response in Chad

The Humanitarian Country Team in Chad has agreed to include Ground Truth Solutions' performance indicators, which use the perceptions of affected people, in the Humanitarian Response Plan for 2018. We are currently tracking these indicators at regular intervals in our project together with the CHS Alliance.

Project status: Ongoing

Hurricane response and recovery in the Caribbean

In September 2017, the H2H Network was approached by the United Kingdom’s Department for International Development (DFID) to support the humanitarian response to Hurricanes Irma and Maria in the Caribbean. As part of the network, Ground Truth Solutions was specifically tasked to collect and measure the views of affected communities on the response and recovery efforts in Dominica and in Antigua and Barbuda.

Project status: Completed

Community engagement in the South Pacific

The overarching aim of this one-year project is to assist local and regional organisations in Fiji and Vanuatu to effectively communicate with communities and engage with them more efficiently by ensuring that feedback is central to preparedness measures and response programming.

Project status: Ongoing

Accountability-framework in South Sudan

Ground Truth Solutions worked with the IOM to develop an accountability framework for the Shelter Cluster in South Sudan to facilitate meaningful engagement with affected communities. The accountability framework is enabling a better understanding of the needs, priorities, experiences, and expectations of conflict- and disaster-affected people in South Sudan.

Project status: Completed

Humanitarian Voice Index

Ground Truth Solutions is currently developing the Humanitarian Voice Index (HVI), a global database and advocacy platform intended to inform stakeholders within and beyond the humanitarian system about the views of affected people. The project is funded by the Conrad Hilton Foundation.

Project status: Ongoing

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