Our Work

We operate in a range of humanitarian crises around the world. Our work ranges from collaboration with individual organizations to response-wide interventions.

Community Feedback in Nepal

After the devastating earthquakes in April and May 2015 we operated as part of this Inter-Agency Community Feedback Project, a common effort to track perceptions and push for better communication with affected communities. Partnering with two local NGOs (Accountability Lab and LIG), Ground Truth’s role was to provide the government of Nepal and aid agencies with real-time feedback from affected people, and recommendations based on that feedback. Having designed and implemented the community perception

surveys, and analysed and reported on the first 3 rounds of data, Ground Truth stepped down from the Common Feedback Project. We helped build the capacity of our local partners so they can continue the work.

We also worked with Integrity Action and their local affiliate, Youth Initiatives, to turn the feedback data into a tool for community mobilisation around key issues revealed by it.

IRC’s Client Voice and Choice Initiative

In September 2015, Ground Truth launched into a new partnership with the International Rescue Committee (IRC), as part of their Client Voice and Choice initiative. The initiative is funded by DFID and aims to explore innovative tools that can bring client perspectives more systematically into decision-making calculations. Ground Truth aimed to analyse how our micro-surveys could be

better used to collect meaningful feedback data from the clients of IRC’s projects. IRC staff’s feedback on their experience with the Ground Truth’s methodology, alongside perceived improvements in programme responsiveness by clients themselves, all contribute to project learning – and were shared across the humanitarian sector.

Listen Learn Act Project with DanChurch Aid and Save the Children

Another major opportunity is the Listen Learn Act project, implemented together by DanChurch Aid, Save the Children Denmark, and Ground Truth with the financial support of the European Union. The project is absolutely timely, as it aims to explore the use of Ground Truth’s methodology as a tool to measure and improve compliance with the new Core Humanitarian Standard

through the eyes of affected people. Working with a total of 16 partner organisations across 4 different countries and contexts, we are gathering feedback from affected people on the relevance of the services provided, the usefulness of existing complaint mechanisms, and how effective humanitarian organisations are at including people’s voices into their work.

Tracking the Grand Bargain

During the 2016 World Humanitarian Summit, leading donors and aid providers agreed to the Grand Bargain, a shared commitment to better serve people in need. Ground Truth Solutions is partnering with the OECD secretariat to track the way people affected by humanitarian crises experience reforms set out in the Grand Bargain. 

The six targeted countries represent a diverse set of humanitarian contexts and Ground Truth Solutions will gather data from affected people as well as frontline workers in order to provide insight on whether and how reforms set out in the bargain promote more effective and responsive aid.

Building feedback loops with the IFRC

Ground Truth Solutions is partnering with the International Federation of Red Cross and Red Crescent Societies (IFRC) to track the perceptions of migrants and host communities through regular surveys in two pilot countries in Europe in order to inform IFRC operations aimed at reducing the vulnerability and suffering of migrants arriving in Europe.

Ground Truth’s work will focus on better understanding the experiences of newly arrived people and of those stranded along the migratory trail. There will also be a survey among migrants to track their perceptions of the challenges they face integrating into host societies, while host community surveys will track public perceptions on the acceptance of migrants.

Mixed Migration Platform

Ground Truth Solutions is one of seven NGOs working together on a new platform to provide research, analysis and policy recommendations about mixed migration patterns in the Middle East and Europe. The initiative aims to provide quality information to improve decision-making. People on the move in the Middle East and Europe as well as host governments and humanitarian organisations involved in the response are targeted for platform services. 

Ground Truth Solutions’ contribution to the platform will be real time collection and analysis of feedback in five countries about the perceptions of people in different stages of displacement (borderlands, transit countries and states of final destination). 

Ebola Response in Sierra Leone

In Sierra Leone, we were commissioned by DFID to provide a regular flow of feedback from frontline workers and from the general public about the way they see the disease, the obstacles to tackling the virus, and the whether they believe progress is being made against the spread of the disease. We conducted 4 micro-surveys with a total of 45 rounds of data collection to capture the voices of citizens in quarantine, citizens whose homes

were decontaminated following an Ebola case, and frontline workers.

Through this DfID-funded project, Ground Truth could provide programme managers involved in the Ebola response with a regular flow of data, which helped to elicit useful insights, locate shortcomings of the response, and initiate successful programme changes.

IDP’s voices in Ukraine

In Ukraine, Ground Truth worked with the office of the Prime Minister to provide regular feedback on the perceptions of the thousands of internally displaced people (IDPs) who have fled fighting in the eastern provinces and are now struggling to survive in

what are precarious circumstances. The feedback and analysis provided by Ground Truth was intended to inform the government’s policy towards IDPs and to improve the effectiveness of communication.