When it comes to putting affected communities at the centre of humanitarian action, a challenge to any normative framework is ensuring compliance.
In his work with the IRC and in partnership with Ground Truth Solutions, Alyoscia D’Onofrio reflects on how to systematically listen and respond to clients and why it is vital toward achieving the goal of delivering better aid.
The International Rescue Committee is making a thorough job of looking at feedback and accountability mechanisms through its CVC program.
After Haiti’s earthquake in 2010, a story about IOM’s then novel idea of putting suggestion boxes in camps for displaced people made the front page of the New York Times,
I stand counting with her, “1..2..3..4..5..6..7”. She stumbles on 8, but nails 9 and 10. She beams up at me with pride,