Closing the feedback loop is notoriously challenging, as the UNHCR’s Innovation Service rightly concludes in a recent post. That is why at Ground Truth Solutions, we have made it our mission to help aid agencies do better and use feedback from affected people to improve the relevance and quality of aid
Author Archives for Elias Sagmeister
This World Humanitarian Day provides a welcome opportunity to highlight a consistent and positive trend we are seeing in nearly all our surveys: when asked about their experience with aid workers, most people tell us they are treated with respect by aid providers.
After years of operating in remote control, aid agencies should track the views of aid recipients (and non-recipients) more systematically, and should act on what they find.