Putting people first in humanitarian operations
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Photo credits: Getty Images - South Sudan
What does humanitarian assistance look like in a world with less money, less global solidarity and ever-increasing numbers of people in need?
We spoke with more than 34,000 people in 12 countries about the challenges they face, their most pressing needs, fears and aspirations, and what they want global support actors to know and do differently. The world cannot afford – morally or financially – a humanitarian system that isn’t shaped by what crisis-affected people need.
This data points to five key imperatives – more necessary now than ever before – to make humanitarian assistance fit for today’s overlapping crises.
Read our guide based on two years of conversations with people on the front lines of crisis
At a glance
We envision a humanitarian system that fully recognises the agency of the people it exists to serve, and is responsive to their views, preferences, and needs.
News & stories
Latest reports & publications
Projects
Events
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March 2025
- 27 Mar 2025 Climate smart response in a funding crisis: What communities have to say 27 Mar 2025
- 26 Mar 2025 Neutrality in humanitarianism: what can we learn from Gaza? 26 Mar 2025
- 13 Mar 2025 Moving from panic to action – ensuring crisis-affected communities are driving decisions in a humanitarian funding crisis 13 Mar 2025
- October 2024
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February 2024
- 27 Feb 2024 Lessons learned from listening to affected communities in DRC and Chad - and their implications on key principles of humanitarian aid 27 Feb 2024
- 7 Feb 2024 ‘Stop the war and let me return to my home, even if it is destroyed’: Community priorities and perceptions of aid and support in Gaza 7 Feb 2024
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July 2023
- 12 Jul 2023 Digital Accountability in Cash and Voucher Assistance 12 Jul 2023
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June 2023
- 27 Jun 2023 Frontline Communities in the Lead of Climate Adaptation 27 Jun 2023
- 27 Jun 2023 Navigating Aid: User Journeys of Ukrainian refugees in Poland, Moldova and Romania 27 Jun 2023
Find out more
What’s new
Discover the latest news from our work in the field, learn about upcoming events, and explore our compelling stories.
Our work
Learn about how we are investigating and championing the views of people affected by crisis around the world.